Our standard tempo is 2–5 business days from “order received” to “order shipped.” We always aim for presto, not largo, so you get your goodies quickly.

If there’s ever a delay, we’ll post it on our homepage – check there before you start practicing your saddest slow air. Holiday season? Add 1–2 days for the extra flurry of orders (and snow).

Processing time + shipping time = estimated delivery

Need to cut in front of the orchestra? Rush processing puts your order first in line and ships it within 1 business day.

This speeds up our end, not the carrier’s. If you need it faster still, choose a shipping upgrade at checkout. And if we’re too swamped to keep the promise, we hide the option – no false crescendos here.

Shipping is calculated by what you buy and how far you live from our music stand (aka our workshop).

Encore-worthy news: orders over $75 ship free within the U.S.

International customers are responsible for customs, taxes and duties – your postal service is the conductor there.

Want to go from adagio to allegro? Choose a shipping upgrade at checkout. Pair it with rush processing, when it’s available, for maximum speed.

We ship fast, but weather, holidays and carrier hiccups happen. Once your package leaves our hands the postal system sets the tempo. We can’t promise exact delivery dates, but we’ll always get your order out quickly.

Add optional shipping protection at checkout to cover loss, damage or theft in transit.

If something goes wrong, email team@musicallyunhinged.com with your order number and photos of the damage and packaging. We’ll handle the claim and reship if needed.

We accept returns, exchanges and cancellations on non-custom items:
- Contact us within 7 days of delivery
- Ship items back within 14 days of delivery
- Request cancellations within 12 hours of purchase

Return shipping is on the buyer, and items must come back in original condition for a full refund, minus original shipping. Custom personalised items can't be returned unless they arrive damaged or defective.
Read our full Return & Refund Policy for complete details.

If your order is taking longer than expected, give it a few extra days, especially around holidays. If you suspect it’s gone astray, contact us and we’ll chase it.

2–5 business days to process, then 3–5 days for standard U.S. shipping. Holidays may add 1–2 days.

Not always. Some items ship separately because of packaging. You’ll get a tracking number for each shipment.

Email us photos within 7 days of delivery and we’ll get a replacement on its way. Keep the original – no need to send it back.

Yes. We love making one-of-a-kind pieces. Message us and we’ll create something that fits your vibe, with proofs sent before production. No returns on custom work unless it arrives damaged.

If we haven’t shipped yet, email us as soon as you can. Once it’s shipped we can’t redirect it, and we can’t refund or resend orders sent to an incorrect address.

If your order bounces back to us, you can pay to reship or take a refund minus a 50% restocking fee and the original shipping cost.

• Wash cold, inside out, gentle cycle with similar colors
• No fabric softeners
• Tumble dry low or hang dry
• Cool iron inside out if needed
• Don’t iron the print, and don’t dry clean

We can wrap your item and include a personalised note – good for birthdays, anniversaries, or a good-luck gift before a competition.

We use recyclable and compostable packaging wherever possible, because we’d rather keep the planet in harmony.

Yes, we do wholesale. Email team@musicallyunhinged.com with your shop name and what you’re interested in.

We keep things upbeat, respectful and friendly, the way a good jam session runs. If communication turns rude or abusive, we reserve the right to cancel the order.

We’re here to make shopping fun. Let’s keep the duet in tune.